COVID-19 – We’re committed to supporting your investment needs

We’re taking added precautions to keep our clients and employees safe during the COVID-19 outbreak. You’ve put your trust in RBC Direct Investing and, your business is extremely important to us.

Thank you for choosing RBC Direct Investing. We're here to help.

Last Update April 9, 2021

Stay Connected With Your Investments

Investor Centres

Contacting Us

Navigating Market Volatility

Frequently Asked Questions

Stay Connected With Your Investments

Investor Centres	Contacting Us
Navigating Market Volatility	Frequently Asked Questions

Stay Connected With Your Investments

We want to ensure that you've got the most essential self-serve tools at your fingertips to help meet your investing needs as quickly as possible. We've put together some of our best online resources and tips to address the questions our service representatives get asked most often.

Essential Direct Investing Self-Serve Tools, Tips and Resources

Stay Connected With Your Investments

Essential Direct Investing Self-Serve Tools, Tips and Resources

Our Investor Centres

To help put the health and safety of our clients and employees first, we are assisting clients in our Investor Centres on a one-to-one basis. We ask that you visit only for matters that require in-person assistance. Before visiting us please check local hours of operation at

https://contact.rbc.com/rbcdi/index.php#Visit-Us

Staying Connected

Telephone wait times

Given the current situation, we're experiencing a high volume of client inquiries by phone. We appreciate your patience as we work to resolve every inquiry.

Emails

We’re currently receiving a significantly higher than normal volume of inquiries by email and secure message, and are working hard to respond as quickly as possible. Due to the demand, it is taking several days longer than our typical 24 hours to respond. We thank you for your patience, and apologize for the delay.

Online Investing

As always, for safe and easy access to your investment information or to place orders, transfer funds and find quotes, log in to the RBC Mobile¹ app or our secure online investing site. You can also check out our Guide to Online Self-Serve Options or ways to fund your account.

We remain committed to supporting you and keeping you informed. Thank you for choosing RBC Direct Investing.

Navigating Market Volatility

Whether markets are soaring or slumping, emotions can influence our investment decisions. How can you keep your emotions in check? Find out in 3 Timely Reminders During Market Volatility.

Frequently Asked Questions

What is RBC doing about COVID-19 for staff and clients?

As always, our priority is the safety and wellbeing of our employees and our clients. Our branches and offices have incorporated added precautionary measures including enhanced hygiene protocols. We continue to follow the guidance of international and local public health authorities to monitor the situation regarding COVID-19 and make informed decisions for our clients and staff.

Are the branches and offices clean?

Our priority is the safety and wellbeing of our employees and our clients. We have increased frequency of cleaning, with daily disinfection of our retail branches, ATMs and our RBC Direct Investing Centres, and will continue to improve as we need to.

What happens if my branch or local RBC Direct Investing Centre has to close?

In the event of a branch or RBC Direct Investing Centre closure, a notice will be posted on the location’s door. To find the next-closest branch location, simply visit maps.rbcroyalbank.com. The RBC Branch Locator will also have updated information on whether your branch is open or closed.

In our Investor Centres, we are servicing clients on a one-to-one basis, and may be operating under limited hours. We ask that you visit only for critical matters that require in-person assistance.

I don’t want to go into the branch or my local RBC Direct Investing Centre. What can I do?

As always, the RBC Mobile App and our online investing site are safe, easy and available 24/7 to view your holdings, place orders, check order status and transfer funds. Find out more in our Guide to Online Self-Serve Options.

Sign in to your RBC Direct Investing account here, or download the RBC Mobile App here.

Forms: Many account forms and agreements can be filled out and submitted online. If you do need to submit a printed form for processing, you can mail it to the address below:

RBC Direct Investing Inc. Royal Bank Plaza 200 Bay Street, North Tower P.O. Box 75 Toronto, Ontario M5J 2Z5

What if I have physical certificates to deposit?

We’re taking added precautions to keep our clients and employees safe during the COVID-19 outbreak. Effective March 31st, RBC Direct Investing has suspended the acceptance of physical certificates, including Direct Registration System (DRS) statements, for deposit. To submit an electronic transfer request of your DRS holdings from a Transfer Agent, please call us at 1-800-769-2560.

Does this mean that I cannot invest or trade shares if they are held as physical certificates?

Unfortunately, due to the current COVID outbreak, we cannot accept physical share deposits, including physical Direct Registration System (DRS) statements. To submit an electronic transfer request of your DRS holdings from a Transfer Agent, please call us at 1-800-769-2560. Once we resume regular operations, you will be able to deposit physical shares into your accounts.

How can I deposit funds into my RBC Direct Investing account?

You can transfer funds into your RBC Direct Investing account using our secure online investing site, the RBC Mobile App, or through your online banking with another financial institution. Here’s how:

From RBC Online Banking: On your Account Summary page, select Pay Bills & Transfer Funds. From the left menu, select Transfer to Direct Investing or InvestEase and follow the steps to move funds.
From RBC Direct Investing online secure site: From the My Portfolio menu, select “Transfer Funds & Foreign Exchange” and follow the steps to move money from your RBC chequing or savings accounts, or RBC or RBC Rewards^® points, to your RBC Direct Investing account.
Use the RBC Mobile App: If you bank online with RBC Online Banking and have linked your banking and RBC Direct Investing accounts, simply open or download the app and select RBC Direct Investing from the main menu when you log in. Then, select “Transfer Funds” under the yellow Action button or the More menu to move money from your RBC chequing or savings accounts to your RBC Direct Investing accounts.
For cheque deposits, first switch to your personal banking profile on the app Home screen. Next, select “Deposit a Cheque” under the yellow Action button or the Move Money menu. Follow the steps on-screen to take a picture of your cheque and deposit it into the RBC Royal Bank account you choose. You can then switch to RBC Direct Investing on the RBC Mobile app to transfer the funds to your RBC Direct Investing account.
Add RBC Direct Investing to your other financial institution’s online banking: If you bank online with another financial institution, simply add “RBC Direct Investing Inc.” as a bill payee to transfer the funds from a chequing or savings account. You will also need to have your 10-digit account number, which can be found on an RBC Direct Investing account statement. This can take 2-4 business days.

See our Top 10 FAQs

Legal Disclaimer 1)

RBC Mobile is operated by Royal Bank of Canada, RBC Direct Investing Inc. and RBC Dominion Securities Inc.

Legal Disclaimer 2)

Fund transfers to your RBC Direct Investing account from an RBC Royal Bank account will be processed in real-time for cash investment, margin, RRSP and TFSA accounts between the hours of 4:30 am and 7:54 pm. Transfers completed outside of those hours will be processed on the next business day. Some conditions apply.