Customer Support Centre

Welcome to the RBC Direct Investing Customer Support Centre. We are here to help.

Should you wish to visit an Investor Centre for in-person assistance, please check our local hours of operation here: https://contact.rbc.com/rbcdi/index.php#Visit-Us.

Top 10 Customer Questions

How do I:

	How do I get a copy of a tax slip?
	Transfer funds from my RBC Royal Bank account to my RBC Direct Investing account?
	Transfer my investment accounts to RBC Direct Investing?
	Qualify for low trade commissions?
	Access real-time quotes?

	Open a new RBC Direct Investing account?
	Update my address?
	Set up a Pre-Authorized Contribution Plan (PAC)?
	Remove a de-listed stock from my account?
	Download the RBC Mobile app to start trading on my mobile?

Call, Write or Visit RBC Direct Investing

By Phone:

Our investment services representatives are available to take your call Monday to Friday from 7 a.m. to 8 p.m. ET¹
Toll-free:		1-800-769-2560
Overseas:		1-416-977-1255
Cantonese and Mandarin:		1-800-667-8668 or 416-313-8611

By Fax:
1-888-722-2388

Log in and click on the person icon at top right of your page. Find the secure Message Centre and use it to ask us a question. We are here to help.

By Mail:
RBC Direct Investing Inc.
Royal Bank Plaza
200 Bay Street, North Tower
P.O. Box 75
Toronto, Ontario M5J 2Z5

Visit an Investor Centre:

Royal Bank Plaza Main floor 200 Bay Street Toronto, ON, M5J 2J5		Calgary Investor Centre 195-315 8th Avenue SW Calgary, AB, T2P 4K1
Vancouver Investor Centre RBC Royal Centre Main Branch 1025 W. Georgia Street Vancouver, BC, V6E 3N9		Montreal Investor Centre 11000 - 1 Place Ville Marie Mall floor Montreal, QC H3B 3Y1

¹ Hours may differ on holidays.